Privacy Policy

Information We Collect

Depending on the services you request, we may collect:

• • Full name
• • Email address
• • Telephone number
• • Date of birth
• • Residential information (where necessary)
• • Medical history
• • Current medications
• • Laboratory and diagnostic reports
• • Consultation notes
• • Appointment requests
• • Payment information (where applicable)

How We Use Your Information

Your personal information is used solely for legitimate healthcare purposes, including:

• • Booking appointments
• • Providing medical consultations
• • Preparing treatment plans
• • Prescription management
• • Pharmacy services
• • Reviewing laboratory results
• • Patient follow-up
• • Billing and payment processing
• • Improving our healthcare services

Patient Confidentiality

All patient information is treated as confidential. Dr. Ryda Clinic maintains strict professional and ethical standards regarding patient confidentiality.

We do not disclose your personal or medical information to any third party without your consent except:

• • Where disclosure is required by law.
• • Where necessary to protect life or public health.
• • Where referral to another healthcare provider is necessary.

Medical Records Protection

We implement appropriate administrative, technical, and physical safeguards to protect patient records against unauthorized access, loss, misuse, alteration, or disclosure.

Access to medical records is restricted to authorized healthcare professionals and personnel who require the information to perform their duties.

Telemedicine & Online Consultations

Information shared during virtual consultations is protected using secure communication methods. While we take reasonable steps to protect your information, internet-based communication carries inherent security risks.

By using our telemedicine services, you acknowledge these risks and consent to electronic communication where appropriate.

Cookies and Website Analytics

Our website may use cookies and analytics technologies to improve user experience, monitor website performance, and understand how visitors interact with our services.

Cookies do not normally identify you personally unless you choose to provide personal information.

Data Sharing

Dr. Ryda Clinic does not sell, rent, or trade your personal information.

Your information may only be shared with:

• • Healthcare professionals involved in your care.
• • Licensed laboratories.
• • Pharmacies fulfilling prescriptions.
• • Payment processors where applicable.
• • Government authorities when legally required.

Your Rights

Under the Ghana Data Protection Act, you have the right to:

• • Request access to your personal information.
• • Request correction of inaccurate information.
• • Withdraw consent where legally permitted.
• • Request deletion where appropriate.
• • Ask how your information is processed.
• • Lodge complaints with the appropriate regulatory authority.

Data Retention

We retain personal and medical information only for as long as necessary to provide healthcare services, meet legal obligations, resolve disputes, and comply with professional medical record retention requirements.

Changes to this Policy

Dr. Ryda Clinic reserves the right to update this Privacy Policy at any time. Any updates will be published on this page with the latest revision date.